Fix payment issues, such equally declined or incomplete transactions

If you have problems paying for Google products, yous might demand to fix a problem with your payments contour.

Discover the upshot that you're experiencing below:

'Your transaction cannot be completed'

A variety of dissimilar situations may trigger this message. Try these suggestions to resolve the effect:

  • If this bulletin is followed past instructions for submitting boosted information to us, please do then. The other steps listed are unlikely to resolve this consequence.
  • Check whether the billing address for your payment method (such as a credit carte du jour) matches the address recorded in your Google payments heart settings. If they don't friction match, update your address in your Google payments middle, and try the transaction once again.
  • Try using a Google Play gift card to consummate the transaction.
  • Endeavor using the best interface for your calculating device:
    • If you're using a desktop reckoner, try the transaction using the Google product's website.
    • If you're using a mobile device, endeavor using the product's mobile app (if an app is bachelor).
  • If yous're using invitee checkout when the error occurred:
    • Try signing in to an existing Google Account and placing the order once again.
    • Try creating a new Google Account if you don't already take 1 and visiting the Google Shop to effort the transaction again.

'Unable to consummate transaction: expired carte du jour'

Check to run into if your payment method is up to date. If it isn't, update it in the payments heart.

'Unable to complete transaction. Please use some other form of payment.'

Note: These steps also employ if you lot see the error bulletin 'Your payment didn't become through. Please effort a different payment method or try once again later.'

Try the following:

  1. Check to encounter if your payment method is upwardly to appointment. If information technology isn't, update it in the payments centre, and so try your purchase again.
  2. Make certain that you have plenty money in your account for the purchase.
  3. If you're still having issues, contact your banking concern to encounter if in that location'due south a problem with your business relationship.
  4. Try making the purchase again with a different payment method.

'Your payment was declined due to an issue with your account'

If you lot run across this message, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros need a little more than information to protect your account confronting fraud.
  • We need a little more data to comply with Eu police (European customers simply).

To fix the result, try the post-obit:

  1. Go to the payments centre.
  2. Take activity on whatever errors or requests in the payments centre.
    1. You might need to verify your identity before you lot tin buy annihilation through your Google Account.
  3. Make sure that your proper name, address and payment information are up to date.

'Unable to process payment: low card balance'

You might non have enough funds in your account to make the payment. Check your account residuum or contact your bank.

Ineligible or unavailable credit or debit card

Card is greyed out and says 'verify on pay.google.com'

Your bill of fare was reported equally stolen. You must verify the card earlier you can use it again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the business relationship with the greyed-out card.
  2. Click Payment methods
  3. Next to the card that says 'Verification needed', click Verifyand thenAccuse card.
  4. Within two days, you'll find a temporary charge on your card statement forth with an eight-digit code.
  5. To complete verification, get to pay.google.com and enter the eight-digit code.

If you effort to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Cheque how long agone you tried to verify your menu.
    • If less than two days: Wait up to two days.
    • If more than ii days: Bank check your menu statement. You should observe a temporary accuse from Google called 'GOOGLE TEST,' with an 8-digit code.

Carte du jour is greyed out and says 'card is ineligible'

You tin can't utilize this card for this purchase. Effort to make the purchase once again with a different bill of fare.

If the card that you want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Acquire more than near what to do if you temporarily or permanently closed your payments profile.

If you lot're still having trouble, contact support.

Was this helpful?

How can nosotros improve information technology?